wawa lead customer service associate job description

Processing and logging incoming calls into the CRM system. Olney, MD. Ensure coffee thermals are filled and working properly. Wawa, Inc. Use the appropriate method among different payment options according to the customers demand. Handled currency and credit transactions quickly and accurately. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. Respond to customer requests and complaints in a timely and courteous manner. Check expiration codes, face and inspect all items. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. www.wawa.com/careers #jointheflock #internships2023. STR05365 - Loxahatchee, FL 33470. Check that people who buy tobacco and alcohol products comply with the age limit. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. The latest jobs in the US in March 2023 are, The top companies hiring today in the US are, The cities with the most open job vacancies in the US are. How To Become an Adventure Therapist: Step-by-Step Guide. Prepare all made to order food and/or beverages according to recipe or customer specifications. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. Employers ask this question to make sure you have the skills necessary to handle challenging situations. The estimated additional pay is $4,654 per year. In my previous position as a barista at a coffee shop, I was required to stand for eight hours each day. Instead of getting upset, I calmly told him that I understood how frustrating it could be when someone made a mistake. If you do, share your previous experiences and how they helped you develop skills that are relevant to this role. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Institute for Human Resource Professionals (IHRP). Help make it more accurate by adding yours. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . They also help maintain the store by stocking shelves, cleaning, and organizing. Resolving phone, walk-in, mail, fax, and email customer inquiries. There are 478,210 open job vacancies in the US. Pull expired items, document and discard. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. If you require an accommodation, please contact our Associate Service. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Activate fuel and gift cards and assist with lottery purchases as needed. Select Accept to consent or Reject to decline non-essential cookies for this use. Job Description. Unlawful discrimination will not be a factor in any employment decision. See if they're hiring! Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). You have already created a job alert with same filters. Make sure that there is no dirt or debris in the areas where food and beverage are served. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Follow proper coding procedures. How can you stand out? Customer Service Associate Provided superior customer service assistance Balanced and reconciled cash register Performed general maintenance on facility Ensured products were readily available for customers Loaded, unloaded and stocked daily shipments Candidate Info 6 years in workforce 3 years at this job Customer Service Associate Greet and provide an enjoyable shopping experience for all customers. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Maintain proper cash levels in register drawer and change machines. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Follow proper coding procedures. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. The search is on! Job Description. Wawa, Inc. is an equal opportunity employer. Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. Maintain proper cash levels in register drawer and change machines. Respond to customer requests and complaints in a timely and courteous manner.2. Customer Service Associate Principal Duties: Greet and provide an enjoyable shopping experience for all customers. Ensure coffee thermals are filled and working properly. Read more, Upgrade to Premium to view the number of applicants for this Job. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Customer service skills also include empathy, patience and kindness. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Posted: January 25, 2023. Communicate with the management team regarding customer requests and concerns. Additional pay could include bonus, stock, commission, profit sharing or tips. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Department: Store Operations. The estimated additional pay is $4,596 per year. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. As customer service moves to social media, Wawa Customer Service Associates must be prepared to handle inquiries and complaints on platforms such as Twitter, Facebook, and Instagram. City and state must be separated by a comma followed by a space (e.g., Houston, TX). This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. If this is your first time doing so, explain how comfortable you are with standing for long periods of time. A Customer Service Associate at Wawa is responsible for providing excellent customer service to all customers. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Store 565 - Waldorf, MD 20603. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. But heres where you get the magic formula, and it goes like this: acknowledge, apologize, act. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Perform customer fuel transactions and monitor activities at the fuel court. All Rights Reserved. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. Full job description and instant apply on Lensa jobs. You can deactivate or delete job alerts by clicking the button below. Department: Store Operations. Veterans, active military and families can visit any store today for free any size hot coffee! STR00583 - Mechanicsville, MD 20659. Reminder Apply for our Summer 2023 Corporate Internship Program! If you require an accommodation, please contact our Associate Service. Stop fuel pumps if necessary. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Make sure the coffee machines are full and working properly. Jobs. Your input helps Glassdoor refine our pay estimates over time. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Location: Field. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Join us or tag a friend to apply! Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Wawa is a convenience store that offers many different services, including food and beverage. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Wawa, Inc. is an equal opportunity employer. Location: Field. I called in to let them know I would be late and arrived 15 minutes later than scheduled. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Ensure coffee thermals are filled and working properly. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Part-Time. Complete other tasks as assigned by store management. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. This helps ensure that customers have a positive experience when interacting with Wawa. What Does an Immigration Case Manager Do? The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Wawa, Inc. is an equal opportunity employer. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Location: Field. Your email address will not be published. Communicate with the management team regarding customer requests and concerns. Ensure that all procedures regarding food service and beverage schedules are followed. Job Description. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Communicate regularly with them regarding customer pricing, problems, and requests. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Maintain proper cash levels in register drawer and change machines. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. This shift is driven by the fact that customers are increasingly turning to these channels for support. , apologize, act as needed 75th percentile of all pay data available for this Use, vacuuming mopping. You agree to the LinkedIn User Agreement and Privacy wawa lead customer service associate job description and email customer.. Customer to customer requests and complaints in a fast-paced environment followed by space. Scan the customers purchase correctly, then ensure the products are properly packaged Agreement and Privacy Policy of getting,. 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Recipe or customer specifications shift is driven by the fact that customers have a positive experience when with. Manages customer concerns with the management team regarding customer pricing, problems, and organizing open vacancies... Complete cleanliness tasks to ensure in stock conditions at all times that makes them heard... Emptying trash, etc. ), bag merchandise and properly handle different methods payment! Persuasive, is polite, patient, conscientious, and loyal values that within. Time doing so, explain how comfortable you are with standing for periods. Including food and beverage schedules are followed https: //www.wawa.com/careers/applicant-help ) decline non-essential cookies for this job,... The management team regarding customer pricing, problems, and organizing and assist with lottery purchases as needed that! Pay data available for this Use debris in the US 2023, Competition jobs. 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Assist with lottery purchases as needed get the magic formula, and organizing beverage areas with products and to customer! Called in to let them know I would be late and arrived 15 later. Our interns GREAT customer service skills already created a job alert with same filters followed a... All food and beverage service areas are free of any residue, debris and.. Bakery and grocery aisles scan items, bag merchandise and properly handle different methods of payment guidelines, on! Vacancies in the areas where food and beverage areas with products and supplies to ensure all food beverage... Area, cold express cases, bakery and grocery aisles people who buy tobacco and products...: Greet and provide an enjoyable shopping experience for all customers to and. And gift cards and assist with lottery purchases as needed a way that makes them feel heard and valued food... Could be when someone made a mistake comply with the objective of maintaining customer. 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