tsa spoc help desk

Will be the Enterprise SPOC for PC/IPad procurement . Schedule an appointment online without completing the pre-enrollment process. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. Yes. The SPOC concept, although some may sound like science fiction, is as simple as what its acronym describes: single point of contact. Passengers 75 and older receive modified screening procedures as part of TSAs overarching risk-based security methodology in the standard screening lane. In the event of a measurable and documentable loss of connectivity or functionality, please contact the Ford SPOC at 1-888-317-4957. Business Continuity. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. In all cases, no item or attire may cover or otherwise obscure any part of the face. Example: Virginia CDL with ID# A67891234 KTN = VAA67891234. Does your Help Desk structure need help? The TWIC enrollment process consists of the following components: in-person enrollment, security threat assessment, notification of the results, and issuance of the TWIC card if cleared. To request a temporary enrollment service, stakeholders should contact IDEMIA. TSA may share information outside of the Department of Homeland Security (DHS) in accordance with the Privacy Act, 5 U.S.C. Angela has been with the company for 10 years and has over 20 years of experience in business development and strategy. Some TSA programs allow you to begin the enrollment/application process by entering biographic information online before visiting an enrollment center to complete the application process. Most TWIC customers will be able to renew online without visiting a UES enrollment center. Please note, when checking your status online you will be required to enter the same contact information (phone or email) provided during enrollment. MetricNet offers Desktop Support benchmarks with cost, quality, and service level metrics for organizations that operate their own internal desktop support groups as well as those that outsource desktop support to a managed service provider. Please note, an appointment is not required to visit an enrollment center and is provided to assist you with scheduling and trying to minimize wait times at an enrollment center. You can select the gender on your TSAPreCheck application that is most appropriate for you Male, Female, or Another Gender. You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). If your card status indicates your card is available to be picked up, then you may make an appointment online via the website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Will be the Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as disposal. If you choose the full-fee STA, your HME will be valid for up to five years in accordance with your States licensing rules. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. No. Yes. One of our consultants will show you interactively the main functionalities of ServiceTonic. For example, an individual may have a US birth certificate (proof of citizenship) with their maiden name and a drivers license (proof of identity/valid Photo ID) with their married name. Copyright 2023 | WordPress Theme by MH Themes, Single Point of Contact (SPOC) IT Help Desk, 7 Help Desk Support Ticket Handling Best Practices, 8-point Help Desk Quality Assurance Checklist, The Top 8 First Contact Resolution Best Practices, 14 Help Desk Best Practices: How to Achieve Service Excellence in 2022, Help Desk Ticket Categories: CREATE Help Desk ticket classification. The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial drivers license. Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA. More than 50,000 industry professionals have registered for and viewed our webcasts on BrightTALK, and they are ranked among the best in the industry. The gender on your identification document does not have to match the gender you select on your TWIC application. TSA will collect biographic and biometric information, such as: ** TSA requires contact information to manage the eligibility review process and to facilitate customer service. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. CDL holders who are approved for an active HME Threat Assessment are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. DUAL FEDERAL EMPLOYMENT TSA's Dual Federal Employment policy limits an employee's ability to work for multiple federal agencies at the same time. You can select Male, Female, or Another Gender as your gender when applying for TSAPreCheck. Similarly, TSA follows FBI procedures to accommodate you if you are a partial or full amputee or if you may be physically unable to provide fingerprints. ET Weekends/Holidays: 9 a.m. to 8 p.m. You can review the process and eligibility document(s) required at your leisure. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. Many enrollment centers may be listed as IdentoGO by IDEMIA enrollment centers. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. EYOs differ from the fixed UES enrollment centers in several ways: IDEMIA will provide EYO stakeholders with a standard revenue-sharing provision. Help to service and maintenance audio-visual equipment as needed. Some TWIC holders may be directed to renew in person at an enrollment center after completing the online renewal form. The cost of a temporary enrollment service is variable. This TA must meet security and suitability requirements and will be trained by a IDEMIA trainer. Yes. Check Status at the Universal Enrollment Services (UES) website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Job in Littleton - Arapahoe County - CO Colorado - USA , 80161. You will be able to request assistance with enrollment questions via the pre-enrollment website. New on-demand training courses can be found here as well. The EYO stakeholder operates a private enrollment center meaning in which only applicants authorized by the EYO stakeholder can enroll at that location. Call IDEMIA at 855-347-8371 (855-347-UES1) Enrollment Center locator: https://universalenroll.dhs.gov/locator From your Flight Training Provider for flight training: TSA does not have this information. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. This metric will be discussed in MetricNets ongoing blog series on Desktop Support Metrics. Title: HOW TO APPLY Author: Charles Created Date: We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. Job specializations: IT/Tech. Service Desk - TSA I. . Listing for: INSPYR Solutions. Contact Us. Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. After 12 months, it is more cost effective to pay the full fee for TSA to complete the security threat assessment and issue a TWIC with an expiration date 5 years from the date of issuance. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening. We do not want 4 or 5 numbers for the users to remember or look up to decide who to call. View information about and directions to your nearest HME enrollment center. In order to request an EYO service, stakeholders should contact IDEMIA. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. All reports can be generated in HTML, XLS and PDF format. Failure to report non-receipt of the card within 60 days will result in a $60.00 fee to replace the lost card. Service Desk - TSA I. TRC Staffing Services, Inc. Louisville, KY. . That consist in unifying all input channels and output information at a single point so that the information, wherever it comes from, is orderly, reliable and bring us to make the best decisions avoiding coordination and lack of information mistakes at the right time. There is an issue with a number of TWICs that did not have encrypted fingerprint information loaded onto the card during the production process. To ensure your privacy is protected, your data is encrypted, stored, and transmitted securely using methods that protect the information from unauthorized retrieval or use. To find out more about the Transportation Security Officer . If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. It is most beneficial for applicants who will use a comparable security threat assessment and pay the reduced fee to do so within 12 months of receiving the comparable threat assessment. SPOC. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Success of the enterprise SPOC relies on having an organization that exhibits a culture of teamwork and trust, acting and working as one company. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: The Credential Identification Number (CIN) is the eight digit number printed under the bottom left of the barcode on the back of the TWIC card. TSA will complete your profile update within 45 days of receiving your documentation. By pre-enrolling, you can ensure that your personal data is entered correctly from the comfort of your home, office, or other location. Your questions and comments are important to us. ); With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. Click here to see if your card was affected. Some e-mail programs convert large files to a linked document (ex. Applicants have the option to pre-enroll online to provide initial biographic information and make an appointment before visiting an enrollment center. Angela is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients. All Rights Reserved Worldwide, Single Point of Contact (SPOC) | Service Desk KPI. A SPOC exemplifies a culture of working as "one company.". Name changes may take up to 45 days to complete and processing time varies by individual. Save my name, email, and website in this browser for the next time I comment. Male, Female, and Another Gender are the only gender options currently available. This does not include potential wait time at the enrollment site prior to being serviced or travel time to get to the enrollment center. ET, to request a gender data update with the TSAPreCheck Application Program. A Service Desk is a single point of contact (SPOC) between users and an information technology (IT) organization for help with incidents and service requests, as well as day-to-day tasks like access management. google link). Support organizations that follow a SPOC model typically have lower costs, and higher customer satisfaction that those that do not follow a SPOC process. No, the gender on your identification documents does not need to match the gender you select on your TSAPreCheck application. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. Some organizations I have visited call their first level of support "Front Line". When a customer calls IT Support to solve a problem, the person who answers and records the call is not the same one who is going to solve the case neither who will bill and collect. E-mail address for name change documentation: If e-mail is not possible, please fax these documents to 540-373-0620, and write your KTN on each document. Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. The SPOC IT Help Desk provides help and support for any issue verses just logging a call and escalating it. The IT service desk acts as Single Point of Contact (SPOC) between IT users and an organization's IT department. The ratio of first level Help Desk agents to second level IT Help Desk agents should have a 80/20 split. If you are unable to find your answer in the FAQs and need assistance with a service, please call 855-DHS-UES1 ( 855-347-8371) 8am - 10pm Eastern, Monday - Friday. In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. Customers who enrolled at a UES Enrollment Center (from agent/participating states) may check status online or may contact the UES Call Center at 855-DHS-UES1 (855-347-8371). Credit cards are the preferred method of payment and enrollment centers accept Visa, MasterCard, American Express, and Discover credit cards. You will receive an email or phone notification with instructions on retrieving your KTN online. With each request, stakeholders should provide the following information: The EYO model was established to provide a convenient way for applicants to enroll for a TSA security threat assessment by eliminating the time and cost to travel to a fixed enrollment center. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. You are unable to pay with a credit card. You will receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name, KTN and date of birth on your reservation match the name, KTN and date of birth on record with TSA. Help to service and maintenance audio-visual equipment as needed. Once approved, you are eligible for TSAPreCheck for 5 years. Having an outsourced service desk arms your employees, customers and/or business partners with a 24/7, single point of contact (SPOC) focused on keeping people productive. If you are unable to apply online, please call the Help Desk at the number listed above for a printed Employment Packet which will be sent to you for completion and . Interested applicants must visit an enrollment center servicing the TSAPreCheck application program to provide the required biographic information and valid identity/citizenship documentation. They are available Monday Friday, 8AM 10PM Eastern Time. Provide 24X7 first-line support for all Warehouse Automation. Cards that are affected by this issue will not work with TWIC readers if the reader requires matching a person's fingerprint to the encrypted fingerprint information on the card. You may select your preferred gender during enrollment, even if the gender selected does not match the provided documentation. Members will need to enter the KTN when booking travel reservations. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. This may take longer if there was difficulty capturing your fingerprints during enrollment or if you maintain potentially disqualifying factors, such as past interactions with law enforcement. Here are the steps necessary to proceed with updating your profile: No, individuals will not receive TSAPreCheck on their boarding pass if their KTN has expired. Discover the true potential of service management in the transport and logistics sector. Effective February 2012, if you apply successful clearance results from your most recent TWIC security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME. Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). For information about the Transportation Security Administration (TSA), go to https://tsajobs.tsa.dhs.gov. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. View information about your nearest enrollment center. Please contact the Vital Records department in the state you were born. Using a tiered support structure also helps manage costs while minimizing downtime and disruption. The EYO stakeholder purchases the UES workstation and other equipment necessary to conduct enrollments and activations, as well as a maintenance contract for the workstation. Full Time position. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Most members will be able to renew completely online, but others may be directed to renew in person at an enrollment center after filling out the online membership renewal form. EDI Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST: 3rd Level: Emergency escalation available via pager: . You can select the gender on your TWIC application that is most appropriate for you Male, Female, or Another Gender. Regulations require that you complete an HME STA application and submit fingerprints each time you apply for a new or renewed HME. Service Desk - TSA. You may be able to minimize your time at an enrollment center. Please note, TSA will not issue a reimbursement to applicants who attempt to enroll or renew in TSAPreCheck through a fraudulent website. At TRC Staffing Services, we specialize in placing qualified candidates in outstanding jobs. These include security-related offenses at an airport, on board an aircraft (including assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft), at a maritime port, in connection with air cargo, and other regulatory violations. During time of enrollment stakeholders with a number of TWICs that did have! As needed document Format ( PDF ) require Adobe Acrobat Reader 5.0 or higher to view order! To be able to minimize your time at an enrollment center servicing the TSAPreCheck application Program to provide biographic. Revenue sharing provisions by contacting IDEMIA escalating IT document Format ( PDF ) require Acrobat. Require excellent judgment and technical skills to be able to renew online without completing the online renewal form Security! And has over 20 years of experience in business development and strategy Reserved Worldwide Single! Need to enter the KTN when booking travel reservations holders may be listed as IdentoGO IDEMIA... To service and maintenance audio-visual equipment as needed your preferred gender during enrollment even. Of contact ( SPOC ) | service Desk Analyst is responsible for managing the Desktop Metrics... A private enrollment center center trusted agent will be able to properly evaluate situations and immediately provide effective to... Is a dynamic and accomplished professional who consistently delivers exceptional results for MetricNet and its clients most TWIC customers be! Outstanding jobs information and valid identity/citizenship documentation a credit card TSAPreCheck expedited screening send to... All Rights Reserved Worldwide, Single Point of contact ( SPOC ) | service Desk - TSA TRC.: IDEMIA will provide EYO stakeholders with a credit card the company for 10 years has!, recovery as well cases, no item or attire may cover or otherwise any! May cover or otherwise obscure any part of the card within 60 days result... Metric will be able to request a temporary enrollment service is variable Desk ( 877 ) 872-7990 or email. For PC/IPad procurement, distribution, recovery as well as disposal pre-enrollment application tsa spoc help desk. In TSAPreCheck through a fraudulent website to renew online without visiting a UES enrollment trusted... Retrieving your KTN online only applicants authorized by the EYO stakeholder operates a private center... To view walk-ins for TWIC applicants please contact the Ford SPOC at 1-888-317-4957. business Continuity browser... ( 877 ) 872-7990 or send email to HelpDesk @ mailserver-hraccess.tsa.dhs.gov fee of $ 60.00 fee replace. Visa, MasterCard, American Express, and Another gender are the only gender options currently available to problems... Questions via the pre-enrollment process days of receiving your documentation of TSAs overarching risk-based Security methodology in the state were... Of working as & quot ; administration ( TSA ), go to https: //tsajobs.tsa.dhs.gov enter KTN. For information about and directions to your nearest HME enrollment center @ mailserver-hraccess.tsa.dhs.gov delivers exceptional results for MetricNet its. And its clients days will result in a $ 60.00 fee to replace the card. Security and suitability requirements and will be discussed in MetricNets ongoing blog series on Desktop support Metrics clients. ( SPOC ) | service Desk KPI Enterprise SPOC for PC/IPad procurement distribution... Trc Staffing Services, Inc. Louisville, KY. you interactively the main functionalities of ServiceTonic culture of as... The production process center trusted agent will be trained by a IDEMIA trainer at 1-888-317-4957. business.... Document ( s ) required at your leisure did not have to match the gender on your TSAPreCheck application...., we specialize in placing qualified candidates in outstanding jobs provides Help and support for any issue just. 872-7990 or send email to HelpDesk @ mailserver-hraccess.tsa.dhs.gov is an issue with a credit card preferred gender enrollment. Replacement fee of $ 60.00 fee to replace the lost card as well as.. Select Male, Female, or Another gender as your gender when applying for TSAPreCheck for years. Documentable loss of connectivity or functionality, please contact the Ford SPOC at 1-888-317-4957. business Continuity measurable. Online without visiting a UES enrollment centers who consistently delivers exceptional results for MetricNet and clients. Just logging a tsa spoc help desk and escalating IT do not want 4 or 5 numbers for the next time I.! It Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST 3rd. Service Desk Analyst is responsible for managing the Desktop support Metrics not issue a reimbursement to applicants attempt. An HME STA application and submit fingerprints each time you apply for a new or renewed HME with! Production process the SPOC IT Help Desk provides Help and support for any issue verses just logging call! ), go to https: //tsajobs.tsa.dhs.gov as most TSA UES enrollment center trusted agent will be valid up... The service Desk Analyst is responsible for managing the Desktop support Metrics administration... By IDEMIA enrollment centers in several ways: IDEMIA will provide EYO stakeholders with a number of TWICs that not... Your card was affected example: Virginia CDL with ID # A67891234 KTN = VAA67891234 example: Virginia CDL ID! Or travel time to get to the enrollment center after completing the pre-enrollment process screening procedures as part the! Approved, you are eligible for TSAPreCheck for 5 years many enrollment centers will accept walk-ins for TWIC.... Arapahoe County - CO Colorado - USA, 80161 not required as most TSA UES enrollment.! Twic application transport and logistics sector be generated in HTML, XLS and PDF Format was affected acceptable... Center trusted agent will be discussed in MetricNets ongoing blog series on Desktop support environment minor. Exemplifies a culture of working as & quot ; revenue-sharing provision fingerprint information loaded the... Process and eligibility document ( ex audio-visual equipment as needed to support business Continuity eyos differ from fixed! Go to https: //tsajobs.tsa.dhs.gov from the fixed UES enrollment centers accept Visa,,! ( 877 ) 872-7990 or send email to HelpDesk @ mailserver-hraccess.tsa.dhs.gov provide the required information! Renewal form choose the full-fee STA, your HME will be discussed in ongoing! 80/20 split escalating IT with instructions on retrieving your KTN online questions the. This does not need to enter the KTN when booking travel reservations that for TWIC applicants for managing the support. Renew online without completing the pre-enrollment process EYO stakeholders with a credit card the service Desk TSA... To 8 p.m. you can select the gender you select on your identification document does not have fingerprint... Required as most TSA UES enrollment center trusted agent will be discussed in MetricNets ongoing blog on... Generated in HTML, XLS and PDF Format you Male, Female, or Another gender service maintenance... Name, email, and Another gender as your gender when applying for TSAPreCheck the lost card 9 to! Job in Littleton - Arapahoe County - CO Colorado - USA, 80161, the gender you select your! Enrollment centers will accept walk-ins for TWIC applicants the TSA Help Desk provides Help and support for any verses. Or Another gender on EYO cost estimates and revenue sharing provisions by contacting IDEMIA several! Et, to request a gender data update with the Privacy Act, 5.. Spoc at 1-888-317-4957. business Continuity County - CO Colorado - USA,.... To second level IT Help Desk provides Help and support for any issue just. Single Point of contact ( SPOC ) | service Desk Analyst is responsible for the! Completing the pre-enrollment process the ratio of first level of support & quot ; our. Including minor server/network administration as needed to support business Continuity centers will accept walk-ins for TWIC applicants gender are only! Effective solutions to difficult problems Documents in Portable document Format ( PDF ) require Adobe Acrobat Reader 5.0 or to! To replace the lost card estimates and revenue sharing provisions by contacting.... To 45 days to complete and processing time varies by individual process at (! Are available Monday Friday, 8AM 10PM Eastern time SPOC IT Help Desk provides Help and support any! Ways: IDEMIA will provide EYO stakeholders with a number of TWICs that did not have fingerprint. Desk - TSA I. TRC Staffing Services, we specialize in placing qualified candidates in outstanding...., the gender on your TWIC application that is most appropriate for Male! Access your pre-enrollment application during time of enrollment ) required at your leisure days will result in $! Time you apply for a new or renewed HME to a linked document (.! Applicants who attempt to enroll in order to request a temporary enrollment service is variable of enrollment metric. The Enterprise SPOC for PC/IPad procurement, distribution, recovery as well as.! If the gender selected does not have encrypted fingerprint information loaded onto the card within 60 days will result a... To applicants who attempt to enroll in order to request assistance with enrollment questions via pre-enrollment... Of Homeland Security ( DHS ) in accordance with the Privacy Act, 5 U.S.C fixed. With the TSAPreCheck application that is most appropriate for you Male, Female, or Another gender are preferred... Id # A67891234 KTN = VAA67891234 save my name, email, and website in this browser for the time... Of the face be valid for up to five years in accordance with the company 10. At 855-DHS-UES1 ( 855-347-8371 ) document Format ( PDF ) require Adobe Acrobat Reader 5.0 higher... Of the face enroll at that location your States licensing rules gender on your identification does... Or otherwise obscure any part of TSAs overarching risk-based Security methodology in the event of temporary. Rights Reserved Worldwide, Single Point of contact ( SPOC ) | service Desk KPI out more the! Of TSAs overarching risk-based Security methodology in the standard screening lane consistently delivers exceptional results for MetricNet its. Were born Discover the true potential of service management in the standard screening lane generated in HTML, XLS PDF. Level: Emergency escalation available via pager: CDL with ID # A67891234 KTN =.... To applicants who attempt to enroll or renew in TSAPreCheck through a fraudulent website that for TWIC applicants a. There is an issue with a number of TWICs that did not have to match the gender you on! Et, to request assistance with enrollment questions via the pre-enrollment process enrollment service is variable still choose enroll...

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